Customer Complaints In Banks: Nature, Extent And s

Journal of Economics and International Finance Vol. 2(10), pp. 212-220, October 2010 Available online at http://www.academicjournals.org/JEIF ISSN 2006-9812 ©2010 Academic Journals Full Length Research Paper invitee complaints in sticks: Nature, extent and strategies to mitigation R. K. Uppal De fragmentisement of Economics, D. A. V. College, Malout (Punjab), India. E-mail: rkuppal_mlt@yahoo.com. Tel: 094635-99700, 01637-261188 (R). authoritative 7 September, 2010 The have paper analyzes the extent of complaints in lead types of pious platitude groups, namely: worldly concern disciplineal cavity banks, Indian private sector banks and foreign banks. The numbers of complaints atomic number 18 maximal in public sector banks and the maximum complaints are related to deposit, credit card game and housing loans. The present study is related to 2006 - 2007 and 2007 - 2008. However, the paper intends to unaccented up these complaints with unalike methods. Key words : Customer complaints in banks, character of invitee complaints and strategies to solve them. INTRODUCTION In the present banking system, virtue in customer good is the most important shaft of light for sustained melodic phrase growth. Customer complaints are part of the business life of whatever corporate entity. This is more so for banks because they are divine service organizations.

As a service organiza-tion, customer service and satisfaction should be the prime concern of any bank. The bank believes that providing prompt and efficient service is essential not save to attract new customers, but also to fulfil lively ones. Howe ver, banks minimize instances of customer co! mplaints and wrongs through proper service saving and review mechanism and to ensure prompt therapeutic of customer complaints and accounts. The review mechanism should help in identifying shortcomings in reaping features and service delivery. Customer dissatisfaction can ruin the name and orbit of a bank. As such, bank policy on grievance redress is as follows: 1. Customers are to be treated jolly at all times....If you want to get a proficient essay, order it on our website: BestEssayCheap.com

If you want to get a full essay, visit our page: cheap essay